This is because the browser on your device is blocking our presentation by blocking access to Vimeo which we use to play videos to you. There are a few options to fix this:

• The simplest method is to try launching the training in a different browser. For example if you use Edge, Try Chrome and vice versa.
• Try accessing settings in your browser and allow access to https://vimeo.com
• If you have a PC, Mac, Smart Phone or Tablet of your own you can login on any of these devices
• Contact your IT support and direct them to this page on our website - https://ssscpd.co.uk/support#q8
• Contact us via Live Chat or email support@ssslearning.co.uk and we will take you through what you need to do

This is a cookies setting issue with the browser you are using. There are also a few options to fix this:

• The simplest method is to try launching the training in a different browser. For example if you use Edge, Try Chrome and vice versa.
• Go to this page on our website and follow the instructions to allow cookies from us - https://ssscpd.co.uk/support#q12
• If you have a PC, Mac, Smart Phone or Tablet of your own you can login on any of these devices
• Contact us via Live Chat or email support@ssslearning.co.uk and we will take you through what you need to do
• Contact your IT support and ask them to allow cookies to be set - https://ssscpd.co.uk/support#q12

After you request a password reset, you should receive a confirmation email almost immediately. If you do not receive the email within 5 minutes it is possible that your school’s mail service has blocked our email. If the reset email does not come through please email us on support@ssslearning.co.uk and we will be able to reset your password for you.